Shipping & Delivery Policy

Last Updated: October 29, 2026

At Yovmilo, we aim to make ordering and delivery straightforward. This policy explains our supported shipping destinations, order processing procedures, estimated delivery times, shipping charges, tracking services, and assistance for delivery-related issues.

1. Shipping Destinations

We accept orders for destinations supported at checkout. Our intended shipping destinations include:

• United States

• Canada

• United Kingdom

• Australia

Shipping availability depends on the delivery address, product availability, and logistics coverage. Please confirm that your address is accepted at checkout before placing an order.

2. Shipping Methods and Costs

Available shipping methods and applicable shipping charges are displayed during checkout before payment is completed.

Shipping costs may vary depending on the destination, products ordered, and available delivery options. Any applicable free-shipping promotion will be subject to its stated terms and conditions.

If an additional delivery charge is required, we will communicate it and obtain your agreement where required before proceeding.

3. Order Processing Time

Orders generally require 1–3 business days to process after payment confirmation.

Processing includes order verification, preparation, and packaging. Business days are Monday through Friday, excluding applicable public holidays.

Orders placed during weekends or public holidays will normally begin processing on the next business day.

If an inventory, payment verification, or other issue affects processing, we will contact you using the details provided with your order.

4. Estimated Delivery Time

Unless a different estimate is displayed before purchase, our standard delivery estimates are:

• Order processing: 1–3 business days after payment confirmation.

• Standard shipping: 7–14 business days after dispatch.

• Combined estimated timeframe: 8–17 business days from payment confirmation.

Processing time is additional to transit time.

These timeframes are estimates, not guaranteed arrival dates. Customs inspections, severe weather, public holidays, peak shopping periods, and carrier disruptions may affect delivery.

If we cannot dispatch an order within the stated processing period, we will notify you of the delay, provide an updated estimate, and explain the available cancellation and refund options in accordance with applicable law.

5. Dispatch Locations

Orders may be dispatched from different fulfillment facilities depending on the product and inventory availability.

The dispatch location may therefore differ from the registered business address listed in our Company Information section. If you need to confirm the dispatch country for a particular product, please contact us before purchasing.

6. Tracking Your Order

After your order has been dispatched, we will send a shipping confirmation email containing the available tracking information.

Carrier tracking systems may take additional time to display the first scan. The creation of a tracking number does not necessarily mean the carrier has already received the package.

If your order is shipped in multiple packages, separate tracking information may be provided for each shipment.

If tracking information is missing, appears incorrect, or requires clarification, please email service@yovmilo.com with your Order ID.

7. Delivery Address Changes

Please review your recipient name, street address, apartment or unit number, and postal code before completing checkout.

If you discover an error, contact us immediately, preferably within 48 hours of purchase. Include your Order ID and the corrected information.

We will make reasonable efforts to update the details if fulfillment can still be amended. However, address changes, product changes, and cancellations cannot be guaranteed once order preparation or dispatch has begun.

If a package is returned because of an incorrect or incomplete address, we will explain the available options and any applicable redelivery costs before arranging another shipment.

Nothing in this section limits cancellation or refund rights that apply under applicable law.

8. Customs, Duties, and Taxes

International orders may be subject to import duties, taxes, VAT, or carrier clearance charges imposed by the destination country or relevant carrier.

Unless checkout explicitly states that these charges are included or prepaid, the recipient may be responsible for applicable import charges, subject to local law.

Customs processing may affect delivery times. Your bank or payment provider may also apply currency conversion or other transaction fees.

9. Missing, Damaged, Incorrect, or Incomplete Deliveries

Missing shipments

Please contact us if your order has passed its estimated delivery window, tracking appears stalled, or you believe the package has been lost in transit. You do not need to wait for a missing shipment to arrive before reporting the issue.

Package marked delivered but not received

Check the delivery address, mailbox, nearby safe locations, and with household members, building staff, or neighbors.

If the package remains missing, contact us promptly, preferably within 7 days of the delivery notification. This reporting preference helps us investigate and does not limit your statutory rights.

Damaged, incorrect, or incomplete orders

If your order arrives damaged, contains the wrong product or size, or is missing an item, please contact us promptly, preferably within 7 days of delivery.

Include your Order ID and a description of the problem. Clear photographs of the product, size label, packaging, and shipping label are helpful where reasonably available.

Please retain the goods and packaging where reasonably possible while we review the issue.

We will investigate with the relevant carrier or fulfillment provider and arrange an appropriate remedy where the order was not delivered as agreed or arrived damaged, incorrect, or incomplete. Depending on the circumstances and applicable law, a remedy may include a replacement or refund.

10. Significant Delivery Delays

If an order is significantly delayed, please contact our customer service team for assistance.

We will review the shipment status and explain the available options. Where required by applicable law, customers will be offered the relevant cancellation or refund rights if an order cannot be fulfilled or delivery commitments are not met.

11. Contact and Company Information

For shipping, tracking, or delivery assistance, please contact:

Email: service@yovmilo.com

Customer Service: +1 9033330514

Website: https://yovmilo.com

We aim to respond within 24 hours on business days. Business days are Monday through Friday, excluding public holidays. Messages received on weekends or public holidays will generally be reviewed on the next business day.

Operated by: Guizhou Hanmeng Jifu Trading Co., Ltd.

Business License Entity: Guizhou Hanmeng Jifu Trading Co., Ltd.

Registered Address:

No. 1-8, Building 1, Entrance to Minzu Lane, Dusi Road,
Zhonghua South Road Subdistrict (Zhongnan Subdistrict Office),
Nanming District, Guiyang, Guizhou, China

Our registered business address is not a designated return address. Please contact customer service for the correct return instructions before sending merchandise.