FAQ

Frequently Asked Questions

Welcome to the Yovmilo Help Center. Below are answers to common questions about our men's T-shirts, leather shoes, ordering, payments, shipping, returns, and refunds.

For assistance with an existing order, contact service@yovmilo.com and include your Order ID and checkout email address.

Ordering and Account Information

Do I need an account to place an order?

If guest checkout is available, you can purchase without creating an account. Creating an account, where offered, may allow you to view order history and access order information.

Can I change or cancel an order?

Please contact us as soon as possible, preferably within 48 hours after purchase. Include your Order ID and the changes you wish to request.

Changes and cancellations depend on the fulfillment stage. We cannot guarantee that an order can be changed or stopped once preparation or dispatch has begun. Applicable statutory cancellation rights remain unaffected.

Where can I find my order confirmation?

Check the inbox associated with your checkout email address, including spam and junk folders. If the confirmation is still missing, contact us with your name and order details.

Sizing and Product Care

How do I select the correct T-shirt size?

Review the size chart and product measurements on the relevant product page. Sizing may vary between styles, so compare the listed measurements with a similar garment you already own.

How do I choose the correct shoe size?

Check the size system specified on the product page, such as US, UK, or EU sizing. Use the measurements provided for the specific style and contact us before ordering if the sizing information is unclear.

Can I try on leather shoes before deciding whether to keep them?

Yes. You may carefully try them on indoors on a clean surface to check the fit. For ordinary change-of-mind returns, the shoes should remain in their original condition without outdoor wear, damage, or alteration.

Can I return a T-shirt after wearing or washing it?

Ordinary change-of-mind returns require T-shirts to remain unworn, unwashed, and in their original condition. Different remedies may apply to defective or incorrectly supplied products under applicable law.

Payments

What payment methods do you accept?

Available payment methods are displayed at checkout and may vary according to your location and the payment services available for your order.

Will my bank charge additional fees?

Your bank or payment provider may apply currency-conversion or other transaction fees. Applicable shipping charges and taxes collected by us will be displayed at checkout.

Is my payment information secure?

Payments are processed through the payment providers available at checkout. Never send your complete payment card details or security code by email.

Shipping and Delivery

Where do orders ship from?

Orders may be dispatched from different fulfillment facilities depending on product and inventory availability. Our registered business address is not necessarily the dispatch location.

Which destinations do you support?

Our intended shipping destinations include the United States, Canada, the United Kingdom, and Australia. The destinations available for your specific order are confirmed at checkout.

How long does delivery take?

Unless a different estimate is displayed before purchase:

Processing: 1–3 business days after payment confirmation.
Standard transit: 7–14 business days after dispatch.
Combined estimated timeframe: 8–17 business days from payment confirmation.

These are estimates rather than guaranteed arrival dates. Customs procedures, public holidays, and carrier disruptions may affect delivery.

How can I track my order?

After dispatch, we send a shipping confirmation email containing tracking information. Carrier updates may take additional time to appear.

If tracking information is missing or you need assistance, email service@yovmilo.com with your Order ID.

What if I entered the wrong address?

Contact us immediately, preferably within 48 hours of purchase, with your Order ID and the corrected address. Changes depend on whether fulfillment can still be amended.

What if my package is delayed or appears lost?

Contact us if your order has passed its estimated delivery window or tracking suggests a problem. We will review the available information and explain the appropriate next steps.

What if tracking says delivered but I have not received the package?

Check your mailbox, delivery location, nearby safe areas, and with household members or building staff. If the package remains missing, contact us promptly, preferably within 7 days of the delivery notification.

Returns and Refunds

What is your return period?

You may request an eligible voluntary return within 30 days after delivery, subject to the Return & Refund Policy and applicable law.

Who pays return shipping?

For ordinary change-of-mind returns or exchanges, including personal preferences regarding size, color, or style, customers are responsible for the applicable return shipping costs.

If an item arrives faulty, damaged, incorrect, or misdescribed due to our error, Yovmilo will cover the reasonable return shipping costs.

For exchanges resulting from our error, we will also cover the shipping costs of sending the replacement item.

Original shipping fees are generally non-refundable unless the return is due to our error or otherwise required by applicable law.

Please contact customer service before sending any return or exchange to receive the appropriate instructions.

What should I do if my order arrives damaged or incorrect?

Contact us promptly, preferably within 7 days of delivery. Include your Order ID, a description of the problem, and clear photos or videos where reasonably available.

How long does a refund take?

Approved voluntary refunds are generally processed within 5–10 business days after the returned goods have been reviewed. Your bank or payment provider may require additional time to display the credit.

Can I exchange my size?

Contact us to discuss available sizes and exchange options. Exchanges depend on stock availability and the applicable return conditions. Any price difference or shipping cost will be explained before you agree to proceed.

Privacy and Customer Support

How is my personal information handled?

Our Privacy Policy explains how we collect, use, disclose, and protect personal information, as well as how to exercise applicable privacy rights.

How do I contact customer service?

Email: service@yovmilo.com

Customer Service: +1 9033330514

We aim to respond within 24 hours on business days, Monday through Friday, excluding public holidays.

For order assistance, include your Order ID and the email address used at checkout.

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