Return & Refund Policy

Last Updated: October 29, 2026

At Yovmilo, we want customers to feel confident when shopping for men's T-shirts and leather shoes. This policy explains our voluntary return process, refund procedures, size-related requests, and how we handle damaged, defective, or incorrectly supplied items.

Our voluntary return policy operates alongside any applicable statutory consumer rights.

1. Our 30-Day Return Policy

You may request an eligible voluntary return within 30 days of delivery.

For ordinary change-of-mind returns:

• T-shirts must remain unworn, unwashed, and in their original condition.

• Leather shoes must remain in their original condition, without outdoor wear, damage, or alterations.

• Original packaging and supplied accessories should be included where applicable.

• Your Order ID, receipt, or other reasonable proof of purchase must be provided.

You may carefully try on leather shoes indoors on a clean surface to check the fit. Please keep the soles, uppers, and packaging clean and protect the original shoe box.

These conditions apply to ordinary voluntary returns. They do not restrict lawful inspection of goods or remedies available for faulty, damaged, incorrect, or misdescribed products.

2. Items Excluded from Ordinary Voluntary Returns

Where permitted by law, the following items may be excluded from our standard change-of-mind return policy:

• Gift cards.

• Personalized or custom-made products.

• Products clearly identified as final sale or non-returnable before purchase.

• T-shirts that have been worn, washed, or damaged after delivery.

• Leather shoes showing outdoor wear, customer-caused damage, or alterations that make them ineligible under the return conditions.

A discounted or clearance price does not by itself remove any statutory consumer rights.

These exclusions do not prevent customers from reporting faulty, damaged, incorrect, or misdescribed goods.

3. How to Request a Return

To begin a return request, email service@yovmilo.com with the following information:

• Your Order ID or other proof of purchase.

• The product name, size, and color.

• A brief description of your request.

• Details of any product issue, with photographs where reasonably available.

For ordinary change-of-mind returns, providing the reason helps us understand your request. Where applicable law grants a cancellation right without requiring a reason, you may exercise that right in accordance with the relevant legal requirements.

Our team will explain the applicable return arrangements and provide the correct return address and shipping instructions.

Please package clothing and footwear securely. For shoes, protect the original shoe box with suitable outer packaging and retain proof of postage.

Do not send merchandise to our registered business address without first confirming the correct return destination.

Requesting return instructions does not make our prior approval a condition of exercising a valid statutory cancellation right.

4. Return Shipping Costs

Change-of-mind and size-preference returns

Customers generally pay return shipping costs when returning a correctly supplied product because they no longer want it or prefer another size, unless an applicable offer or law provides otherwise.

We recommend using a trackable shipping service and retaining the postage receipt.

Faulty, damaged, incorrect, or misdescribed products

Where a return is required, we will arrange or cover necessary, reasonable return shipping costs in accordance with applicable law. Please contact us for the appropriate instructions.

If we supplied a different product or size from the one ordered, the issue will be handled as an incorrect-item claim.

Original delivery charges

Original delivery charges are generally not refundable for voluntary change-of-mind returns, except where a refund is required by applicable law or an applicable offer states otherwise.

5. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery and contact us promptly if a product is damaged, defective, incorrect, or incomplete.

We recommend reporting the issue within 7 days of delivery to help us investigate efficiently. This is a preferred reporting timeframe, not a deadline that removes your statutory rights or prevents you from reporting a fault discovered later.

Please include:

• Your Order ID.

• A description of the problem.

• Clear photographs or videos showing the affected product.

• Photographs of the packaging and shipping label where relevant.

Please retain the item and its packaging where reasonably possible while the matter is being reviewed.

We will assess the circumstances and provide an appropriate remedy, which may include a replacement, repair where appropriate, or partial or full refund, depending on the issue and applicable law.

You do not need to resolve a carrier or supplier claim on your own.

6. Refund Processing

For ordinary voluntary returns, we will review the returned goods and notify you of the outcome.

Approved voluntary refunds are generally processed within 5–10 business days and issued to the original payment method.

The refund amount will reflect the amount paid for the returned goods after applicable discounts, together with any taxes or delivery charges that must be refunded.

Your bank or payment provider may require additional time to display the credit. If an expected refund has not appeared, contact us so we can check its status.

Where a statutory refund deadline applies, we will follow that deadline. Our inspection or approval process does not extend a legally required refund deadline.

7. Size Exchanges

If you would like a different T-shirt size, shoe size, color, or style, contact service@yovmilo.com to discuss the available options.

Exchanges depend on stock availability and the applicable return conditions. We will explain any price difference and shipping costs before you agree to proceed.

Please review the sizing information on the relevant product page before ordering. If the size system or measurements are unclear, contact us before completing your purchase.

This section does not restrict your right to a replacement or another remedy for faulty, damaged, incorrect, or misdescribed goods.

8. Statutory Cancellation and Consumer Rights

Depending on your location and the law applicable to your purchase, you may have additional rights to cancel an order, return goods, obtain a repair or replacement, or receive a refund.

For example, where applicable UK or EU distance-selling cancellation rules apply, eligible customers generally have 14 days after delivery to notify the seller of cancellation, followed by 14 days to return the goods. Legal exceptions and specific conditions may apply.

To notify us of a statutory cancellation, email service@yovmilo.com with a clear statement of your intention to cancel and enough information to identify the order.

Any deduction for handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods will be made only where legally permitted.

Nothing in this policy excludes or reduces consumer rights that cannot lawfully be excluded.

9. Contact and Company Information

For return instructions, size exchanges, product issues, or refund assistance, please contact:

Email: service@yovmilo.com

Customer Service: +1 9033330514

Website: https://yovmilo.com

We aim to respond within 24 hours on business days, Monday through Friday, excluding public holidays.

Operated by:
Guizhou Hanmeng Jifu Trading Co., Ltd.

Business License Entity:
Guizhou Hanmeng Jifu Trading Co., Ltd.

Registered Address:

No. 1-8, Building 1, Entrance to Minzu Lane, Dusi Road,
Zhonghua South Road Subdistrict (Zhongnan Subdistrict Office),
Nanming District, Guiyang, Guizhou, China